Order Processing
We strive to fulfill and ship orders placed before 12:00 PM Pacific Time Monday-Friday on the same day. Orders may be processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer. Wholesale orders may have longer processing and shipping times (refer to Wholesale Terms).
Shipping Methods
We offer a range of shipping options to accommodate your needs, including standard shipping, expedited shipping, and express shipping. The available shipping methods and couriers may vary depending on your location and the items in your order.
Our primary shipping courier is UPS. We select the most suitable courier for your order based on factors such as destination, package size, and delivery speed.
Estimated Delivery
The estimated delivery time varies depending on your location, selected shipping method, and any unforeseen circumstances such as weather delays. Typically, orders arrive within three (3) business days. Wholesale orders may have longer processing and delivery times (refer to Wholesale Terms).
Once your order has been shipped, you will receive a shipping confirmation email or notification containing tracking information to monitor the progress of your delivery.
Shipping Rates
Shipping rates are calculated based on factors such as destination, package weight, and selected shipping method. You can view the shipping rates for your order during the checkout process before making a purchase.
We may offer free shipping promotions for qualifying orders. Please refer to our website or promotional emails for more information about current free shipping offers and eligibility criteria.
Order Tracking
Once your order has been shipped, you can track its progress using the tracking number provided in your shipping confirmation email or by logging in to your account on our website.
If you encounter any issues with tracking your order or have questions about its delivery status, please contact our customer support team for assistance.
Shipping Restrictions
Certain items may be subject to shipping restrictions or regulations imposed by local authorities or carriers. We comply with all applicable shipping restrictions and reserve the right to cancel orders containing prohibited items.
Additionally, we may choose to decline shipping to P.O. boxes or military addresses. Please provide a valid residential or commercial address for delivery when placing your order.
Shipping Policy Updates
We may periodically update our shipping policy to reflect changes in shipping methods, rates, or procedures. Any updates or revisions to our shipping policy will be promptly communicated on our website and may require your review and acceptance before proceeding with future orders.